Customer journey mapping

User Journey mapping is the most valuable tool to unearth user pain points

Here are 6 simple steps to develop one

:sunglasses: Define the persona

:goal_net: Identify the userโ€™s goals

:red_car: Map out the steps of the userโ€™s journey

:ghost: Identify the emotions and thoughts

:pill: Identify the pain points

:red_car: Create the user journey map will all the above data

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